Privacy Policy

1. Introduction

This Privacy Policy outlines how Leeway collects, utilises, and protects personal information obtained from justice seekers of our platform. We are committed to safeguarding your privacy and ensuring the security of your personal information in compliance with the privacy laws applicable in Australia.

2. Information Collection

When you use our platform, including the Advisor Directory online service, we may collect and process certain personal information, including but not limited to:

• Problem statements and associated data provided by you
• User account information (if applicable)
• Usage data and analytics
• Information related to your interactions with our platform

3. Use of Information

The personal information collected from you is used for the following purposes:

• Facilitating problem resolution and generating tailored recommendations to qualified advisors
• Conducting research and development to enhance AI capabilities to help you find the right lawyer for your specific problem
• Understanding your preferences and enhancing your experience on our platform
• Complying with legal obligations and protecting our rights

4. OpenAI Collaboration

As part of our platform, we collaborate with OpenAI by using their API. By using our platform and providing your problem statements, you acknowledge and agree that OpenAI may process and analyse the information to train and improve their AI models. OpenAI’s use of data is governed by their own privacy policy, which we encourage you to review separately on their website – https://openai.com/policies/api-data-usage-policies.

5. Data & Analytics

Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies,” which are text files placed on your computer, to help us analyse how users interact with and use our website. The information generated by the cookies about your use of the website (including your IP address) will be transmitted to and stored by Google.

Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

By using our website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To learn more about how Google collects and processes data and the choices you have to control your information, please review Google’s Privacy Policy available at https://policies.google.com/privacy.

If you wish to opt-out of Google Analytics, you can download and install the Google Analytics Opt-out Browser Add-on for your web browser, available at https://tools.google.com/dlpage/gaoptout.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

5. Security

We implement technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure.

6. Your Rights

You have the right to access, update, or request the deletion of your personal information in our possession. You may also have the right to restrict or object to certain processing activities. Please contact us using the information provided below to exercise these rights.

7. Changes to this Policy

We reserve the right to modify or update this Privacy Policy at any time. Any material changes will be notified to you through our platform or by other means.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us below using the form.

By using our platform, you signify your acceptance of this Privacy Policy.